Careers at The Overlander Mountain Lodge

At Overlander Lodge, Jasper East Cabins and Northaven Retreat Center, we aim to be the best employer in the region. Because we provide boutique experiences for our guests, it is essential that our staff members be as distinctive and dedicated as we are.

Private Chalet

In our family of business, you will find that everything we offer is designed to be personal. That includes creating space and opportunities for our staff to grow in experience and skill, while enjoying the richness of life in the heart of the Rockies. In part, our location is why many people wish to work here. Quiet and removed from the busy tourist sites, we are surrounded by lesser-known hikes and climbs, while being only 30 minutes’ drive from Miette Hot Springs.

Meanwhile, the nearby town of Hinton provides access to convenient shops and services, plus a network of Beaver Boardwalk trails and a mountain bike park. Here at the entrance to Jasper National Park, we are a family-owned, family-operated group of businesses, committed to both excellence and setting ourselves apart from the often-frenzied pace of larger resorts and hotels. We take the same approach to staffing as we do to everything else.

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If you feel you would be a good fit for us, and us for you, we invite you to send your resume:

  • Position
  • Status

Position:

Operations Manager

Status:

Full Time

Do you love farm-to-table food and an active healthy lifestyle?

 

Want to further your career and experience at one of the top restaurants in Alberta? 

 

This could be the opportunity for you!

 

We receive a high number of applications so we would like to take a few minutes to tell you more about our operations and ourselves to ensure a good potential fit. 

 

Who: We are the Griffiths family, and we have a passion for this property, its setting and especially the people who choose to spend their vacation time with us! We have owned and operated the Overlander for 27 years. We have an excellent management team, and over the years the Overlander has become known as one of the top lodges for fine dining and quality accommodation in the Hinton & Jasper area.

 

Where: We are located 15 minutes west of the town of Hinton, and 35 minutes east of the town of Jasper. Just outside the east gates of the National Park, we overlook one of the most scenic vistas the Rockies have to offer.

Both guests and staff come to the area because of Jasper National Park and the exhilaration of either visiting or living in the mountains. They come for the fresh, clean air and rivers, the breathtaking views, the hiking, the fishing, and the mountain biking. In the winter, they enjoy snowshoeing and both downhill and cross-country skiing!

 

What: The fifty-seat dining room is the centerpiece of the Overlander's 40 hotel rooms and chalets. The property is surrounded by mountains and forests and crisscrossed by hiking trails. The Overlander is a mountain getaway, serving mostly families and couples who come to us for peace and quiet.

 

When: A typical year at the Overlander follows the four seasons. Naturally, the staff at a holiday lodge work while others are on holidays. While we are open year-round, the summer high season runs from June through September. This is our busiest time as we accommodate both Canadian and International tourists! In the summer, we have a full staff of both seasonal and permanent employees.

 

Why: We offer some of the finest on-site staff accommodation in the area. Our dry & non-smoking building is newly built, and thoughtfully designed for comfort and convenience. Each self-contained bedroom unit is fully furnished, has a private washroom with a shower, and access to satellite TV and internet. Additional features include low emf, a grounding plug installed by each bed, and a shared yoga practice space (pending approval from the general manager). There is a bright, open common area for cooking and socializing, and balconies for enjoying the immediate outdoors. Built with the environment in mind, the structure has been created from sea can shipping containers and will be reserved for quiet, health-focused individuals.

 

How: The Overlander would not have built the reputation it has today if not for truly excellent staff, past and present. Our team members have a strong work ethic, a cheerful outlook, and are committed to providing memorable experiences for every single guest. 

If you believe this describes you, and you believe you would enjoy your time here and thrive, I welcome you to continue through this job posting, and apply!

 

The Stone Peak Restaurant has a long-standing reputation for providing fresh, delicious, and quality Farm to Table cuisine. 

 

Located at the Overlander Mountain Lodge in Jasper East, Alberta, Canada, the Stone Peak Restaurant has created a destination for this area’s casual fine dining experience. We are also proud recipients of the Wine Spectator Award for 17 years in a row. 

 

Wanted

An amazing Operations Manager who can oversee all aspects of our business to take it to new heights! 

To succeed in this role you’ll need to be passionate about great food, and providing an amazing guest experience. Skilled and experienced in all aspects of hospitality related operations, you have what it takes to lead our team and uplift our staff. You will ensure efficient operations, and high production, productivity, quality, and customer-service standards. Ultimately, you will ensure our business runs smoothly and customers have wow-worthy experiences.

 

What You’ll Do

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the Overlander’s great image and suggest ways to improve it
  • Control operational costs and identify measures to cut costs
  • Promote the brand in the local community through word-of-mouth and events
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future operations
  • Ensure that health and safety protocols are adhered to
  • Keep a meticulous record of income and expenses

 

Who You Are

Hospitality superstar with 10 years or more experience – especially in Food & Beverage

Foodie that has a passion for farm to table and local

Lover of challenges 

Strong manager who can lead and hold a team of A-players accountable

Provider of outstanding customer service

 

Metrics for Performance

Drive revenue - fill rooms and dining room seats - directly responsible for increasing room & restaurant occupancy on a day to day basis

Increase customer satisfaction - measured with internal system that takes into account review systems like Google, Tripadvisor etc. Process in place to solve customer issues before they get too big

Ability to maintain a high performing management team - With the help of the operations manager proactively hiring, firing and training direct reports

Appearance & operation of property - ensure all checklists are being completed and followed by all

 

Position:

Front Desk Agent

Status:

Full Time

The Overlander Mountain Lodge, Jasper East Cabins, and Northaven Retreat Center pride themselves on providing a boutique experience for both guests and the members of our team!

 

Here, you will find that everything is designed to be personal. It is a place for our staff to grow in experience and skill while enjoying the richness of life in the heart of the Rocky Mountains.

 

Our location is one of the many reasons people wish to work here. Quiet and removed from the busy tourist sites, we are surrounded by lesser-known hikes and climbs and closer to Miette Hot Springs than anyone in Jasper! Meanwhile, the nearby town of Hinton contains everything you could need, plus the network of Beaver Boardwalk trails and a mountain bike park.

 

The other part of the Overlander experience is that we are a family-owned, family-operated business. We are dedicated to excellence and to setting ourselves apart from larger resorts and hotels.

 

We receive a high number of applications so we would like to take a few minutes to tell you more about our operations and ourselves to ensure a good potential fit!

 

Who: We are the Griffiths family, and we have a passion for this property, its setting and especially the people who choose to spend their vacation time with us! We have owned and operated the Overlander for 27 years. We have an excellent management team, and over the years the Overlander has become known as one of the top lodges for fine dining and quality accommodation in the Hinton & Jasper area.

 

Where: We are located 15 minutes west of the town of Hinton, and 35 minutes east of the town of Jasper. Just outside the east gates of the National Park, we overlook one of the most scenic vistas the Rockies have to offer.

Both guests and staff come to the area because of Jasper National Park and the exhilaration of either visiting or living in the mountains. They come for the fresh, clean air and rivers, the breathtaking views, the hiking, the fishing, and the mountain biking. In the winter, they enjoy snowshoeing and both downhill and cross-country skiing!

 

What: The fifty-seat dining room is the centerpiece of the Overlander's 40 hotel rooms and chalets. The property is surrounded by mountains and forests and crisscrossed by hiking trails. The Overlander is a mountain getaway, serving mostly families and couples who come to us for peace and quiet.

 

When: A typical year at the Overlander follows the four seasons. Naturally, the staff at a holiday lodge work while others are on holidays. While we are open year-round, the summer high season runs from June through September. This is our busiest time as we accommodate both Canadian and International tourists! In the summer, we have a full staff of both seasonal and permanent employees.

 

Why: We offer some of the finest on-site staff accommodation in the area. Our dry & non-smoking building is newly built, and thoughtfully designed for comfort and convenience. Each self-contained bedroom unit is fully furnished, has a private washroom with a shower, and access to satellite TV and internet. Additional features include low emf, a grounding plug installed by each bed, and a shared yoga practice space (pending approval from the general manager). There is a bright, open common area for cooking and socializing, and balconies for enjoying the immediate outdoors. Built with the environment in mind, the structure has been created from sea can shipping containers and will be reserved for quiet, health-focused individuals.

 

How: The Overlander would not have built the reputation it has today if not for truly excellent staff, past and present. Our team members have a strong work ethic, a cheerful outlook, and are committed to providing memorable experiences for every single guest.

If you believe this describes you, and you believe you would enjoy your time here and thrive, I welcome you to apply through our job postings or career page. We look forward to hearing from you!

 

 

Job Description

  • Welcome guests walking in the door
  • Register guests
  • Assign room keys
  • Provide information about the lodge, the services, and activities available in the area
  • Verify credit and establish how the guest will pay for the accommodation
  • Promote and sell guest rooms/ packages/ gift certificates
  • At check out, review accounts with guests, explain charges and take payment for accounts.
  • Balance cash out
  • Advise/ communicate with housekeeping
  • Assist dining room by acting as host, seating guests, answering inquiries about the menu, hanging guest jackets in the front entrance
  • Keep an accurate inventory of room reservations
  • Respond to reservation inquiries
  • Answer telephone, direct calls appropriately and/or take messages
  • Read incoming emails, sorting through which to reply to (reservations) and which to print off or forward for other people.
  • Deal with customer complaints or refer dissatisfied customers to management
  • Sell merchandise
  • Take dinner reservations/ communicate with dining room supervisor when seating plan is filling up
  • Keep front desk stocked with brochures, pamphlets, etc
  • Keep front desk neat and tidy
  • Build a fire in the evening and ensure it is burning nicely for the guests to enjoy.
  • Retrieve any things guests may need from supplies downstairs. Ex: blankets, pillows, towels, soap, etc.
  • Assist guests with their gas fireplace.
  • Other duties as assigned by management.

Job Types: Full-time, Part-time, Temporary

Position:

Professional Food & Beverage Server

Status:

Full Time

The Overlander Mountain Lodge, Jasper East Cabins, and Northaven Retreat Center pride themselves on providing a boutique experience for both guests and the members of our team!

Here, you will find that everything is designed to be personal. It is a place for our staff to grow in experience and skill while enjoying the richness of life in the heart of the Rocky Mountains.

Our location is one of the many reasons people wish to work here. Quiet and removed from the busy tourist sites, we are surrounded by lesser-known hikes and climbs and closer to Miette Hot Springs than anyone in Jasper! Meanwhile, the nearby town of Hinton contains everything you could need, plus the network of Beaver Boardwalk trails and a mountain bike park.

The other part of the Overlander experience is that we are a family-owned, family-operated business. We are dedicated to excellence and to setting ourselves apart from larger resorts and hotels.

We receive a high number of applications so we would like to take a few minutes to tell you more about our operations and ourselves to ensure a good potential fit!

Who: We are the Griffiths family, and we have a passion for this property, its setting and especially the people who choose to spend their vacation time with us! We have owned and operated the Overlander for 27 years. We have an excellent management team, and over the years the Overlander has become known as one of the top lodges for fine dining and quality accommodation in the Hinton & Jasper area.

Where: We are located 15 minutes west of the town of Hinton, and 35 minutes east of the town of Jasper. Just outside the east gates of the National Park, we overlook one of the most scenic vistas the Rockies have to offer.

Both guests and staff come to the area because of Jasper National Park and the exhilaration of either visiting or living in the mountains. They come for the fresh, clean air and rivers, the breathtaking views, the hiking, the fishing, and the mountain biking. In the winter, they enjoy snowshoeing and both downhill and cross-country skiing!

What: The fifty-seat dining room is the centerpiece of the Overlander's 40 hotel rooms and chalets. The property is surrounded by mountains and forests and crisscrossed by hiking trails. The Overlander is a mountain getaway, serving mostly families and couples who come to us for peace and quiet.

When: A typical year at the Overlander follows the four seasons. Naturally, the staff at a holiday lodge work while others are on holidays. While we are open year-round, the summer high season runs from June through September. This is our busiest time as we accommodate both Canadian and International tourists! In the summer, we have a full staff of both seasonal and permanent employees.

Why: We offer some of the finest on-site staff accommodation in the area. Our dry & non-smoking building is newly built, and thoughtfully designed for comfort and convenience. Each self-contained bedroom unit is fully furnished, has a private washroom with a shower, and access to satellite TV and internet. Additional features include low emf, a grounding plug installed by each bed, and a shared yoga practice space (pending approval from the general manager). There is a bright, open common area for cooking and socializing, and balconies for enjoying the immediate outdoors. Built with the environment in mind, the structure has been created from sea can shipping containers and will be reserved for quiet, health-focused individuals.

How: The Overlander would not have built the reputation it has today if not for truly excellent staff, past and present. Our team members have a strong work ethic, a cheerful outlook, and are committed to providing memorable experiences for every single guest.

If you believe this describes you, and you believe you would enjoy your time here and thrive, I welcome you to apply through our job postings or career page. We look forward to hearing from you!

Job description

Reports directly to Restaurant Manager

In conjunction with the Restaurant Manager and our food and beverage team you will be responsible for:

  • Service provided in the stone peak restaurant (80 seats in the main lodge with additional 40 seats on the upper patio)
  • Building and maintaining a high level of customer service and staff morale throughout the food and beverage team
  • Maintaining our high standard of cleanliness, sanitation, and safety
  • Being aware of rules and regulations set forth by the AGLC and ensuring we are operating within
  • Professionally greeting and welcoming guests upon their arrival to the restaurant, helping answer any questions a guest may have regarding the local area or attractions, and providing pamphlets of other information if necessary
  • Setting forth a pleasant and positive professional image to all guests
  • Selling and up-selling menu and beverage items
  • Delivering guest checks in a timely and efficient manner
  • Great food & wine knowledge is necessary (training manuals are provided to all new colleagues and managers)

Job Duties

  • Prepare tables for service
  • Prepare the kitchen for service
  • Stock service area with supplies
  • Stock bar
  • Greet customers, present menus, and or help customers to select menu items
  • Check customers are enjoying their meals and correct any problems
  • Clean and reset tables
  • Tabulate and present bills for payment
  • Clean and organize the restaurant for the next shift
  • Bartending
  • Assist dining room by acting as host, seating guests, hanging guest jackets in the front entrance

Job Types: Full-time, Part-time, Temporary

Position:

Housekeeping Attendant

Status:

Full Time

The Overlander Mountain Lodge, Jasper East Cabins, and Northaven Retreat Center pride themselves on providing a boutique experience for both guests and the members of our team!

 

Here, you will find that everything is designed to be personal. It is a place for our staff to grow in experience and skill while enjoying the richness of life in the heart of the Rocky Mountains.

 

Our location is one of the many reasons people wish to work here. Quiet and removed from the busy tourist sites, we are surrounded by lesser-known hikes and climbs and closer to Miette Hot Springs than anyone in Jasper! Meanwhile, the nearby town of Hinton contains everything you could need, plus the network of Beaver Boardwalk trails and a mountain bike park.

 

The other part of the Overlander experience is that we are a family-owned, family-operated business. We are dedicated to excellence and to setting ourselves apart from larger resorts and hotels.

 

We receive a high number of applications so we would like to take a few minutes to tell you more about our operations and ourselves to ensure a good potential fit!

 

Who: We are the Griffiths family, and we have a passion for this property, its setting and especially the people who choose to spend their vacation time with us! We have owned and operated the Overlander for 27 years. We have an excellent management team, and over the years the Overlander has become known as one of the top lodges for fine dining and quality accommodation in the Hinton & Jasper area.

 

Where: We are located 15 minutes west of the town of Hinton, and 35 minutes east of the town of Jasper. Just outside the east gates of the National Park, we overlook one of the most scenic vistas the Rockies have to offer.

Both guests and staff come to the area because of Jasper National Park and the exhilaration of either visiting or living in the mountains. They come for the fresh, clean air and rivers, the breathtaking views, the hiking, the fishing, and the mountain biking. In the winter, they enjoy snowshoeing and both downhill and cross-country skiing!

 

What: The fifty-seat dining room is the centerpiece of the Overlander's 40 hotel rooms and chalets. The property is surrounded by mountains and forests and crisscrossed by hiking trails. The Overlander is a mountain getaway, serving mostly families and couples who come to us for peace and quiet.

 

When: A typical year at the Overlander follows the four seasons. Naturally, the staff at a holiday lodge work while others are on holidays. While we are open year-round, the summer high season runs from June through September. This is our busiest time as we accommodate both Canadian and International tourists! In the summer, we have a full staff of both seasonal and permanent employees.

 

Why: We offer some of the finest on-site staff accommodation in the area. Our dry & non-smoking building is newly built, and thoughtfully designed for comfort and convenience. Each self-contained bedroom unit is fully furnished, has a private washroom with a shower, and access to satellite TV and internet. Additional features include low emf, a grounding plug installed by each bed, and a shared yoga practice space (pending approval from the general manager). There is a bright, open common area for cooking and socializing, and balconies for enjoying the immediate outdoors. Built with the environment in mind, the structure has been created from sea can shipping containers and will be reserved for quiet, health-focused individuals.

 

How: The Overlander would not have built the reputation it has today if not for truly excellent staff, past and present. Our team members have a strong work ethic, a cheerful outlook, and are committed to providing memorable experiences for every single guest.

If you believe this describes you, and you believe you would enjoy your time here and thrive, I welcome you to apply through our job postings or career page. We look forward to hearing from you!

 

Job Description

· Sweep, mop, and wash floors

· Wax and polish floors

· Dust furniture

· Vacuum carpeting, area rugs, draperies, and upholstered furniture

· Make beds and change sheets

· Distribute clean towels and toiletries

· Stock linen closet

· Clean, disinfect, and polish kitchen fixtures and appliances

· Clean and disinfect bathrooms and fixtures

· Handle and report lost and found items

· Attend to guests' requests for extra supplies or other items

· Provide basic information on facilities

· Pick up debris and empty trash containers

· Wash windows, walls, and ceilings

· Clean changing rooms and showers

 

Job Types: Full-time, Part-time, Temporary

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